How to Get Help

Course login and/or registration support:

Contact the eMajor Helpdesk for log in issues or assistance during business hours:

  • Monday - Thursday: 8:00am - 8:00pm
  • Friday: 8:00am - 5:00pm

For after-hours technical support:

Contact the D2L Help Center


Help with Proctored Exam
or testing issues:

eMajor Testing Coordinator M-F,
8:00 am - 5:00 pm EST

  • etesting@ecampus.usg.edu
  • General Proctored Exam Questions
    678-839-6400
  • Issues Taking a Proctored Exam or Accommodation Questions
    678-839-4900

Online Library

The extensive resources of GALILEO are available to students enrolled in eMajor courses. GALILEO stands for GeorgiA LIbrary LEarning Online. As a world wide web-based virtual library, it provides access to multiple information resources, including secured access to licensed products. You will have access to over 100 databases indexing thousands of periodicals and scholarly journals. Over 2000 journal titles are provided in full-text. Other resources include encyclopedias, business directories, and government publications.

For more information on Library Resources, see the eMajor Student Guide.

eCampus Library Services

Access to the eCampus Library and Writing Center course is available to all students enrolled in eMajor courses. This course gives students online access to a librarian who can assist with the following:

  • Research: They will help you find the best databases to use for your topic, set up a search strategy and walk you through it, and help locate materials.
  • Finding Appropriate Materials: Embedded Librarians will show you different methods of obtaining the materials, such as academic journals, popular magazine and newspaper articles, streaming videos, images and charts, and eBooks, you need for your classwork.
  • Formatting and Citation Style: Librarians direct you to the information you need to format your paper and various types of citations, both reference and in-text, for whichever style your instructor requires (MLA, APA, Chicago, etc.). They will also double check citations you have written. Note: for proofing of papers, Librarians can direct you to the appropriate resources (like Free Tutoring and campus writing centers) for help.
  • Finding Study Aids: Depending on the topic, the course, and/or the instructor's requirements, Librarians can find online tools to assist you with studying for your exams.
  • Microsoft Office Programs: Librarians can assist you with using Word, PowerPoint and Excel.

The eCampus Librarians provide support through a variety of avenues and resources, such as Discussion Boards to which students can post questions or discuss various research related topics, Video Tutorials on topics like "Avoiding Plagiarism" or "GALILEO Tips" and links to outside resources.

eCampus Librarians also offer virtual office hours during which students can receive one on one help through real-time chat or Blackboard Collaborate.

Students may access the eCampus Library and Writing Center course by selecting the course from the drop down menu on their GoVIEW homepage.

Contact a librarian for assistance by emailing elibrarians@ecampus.usg.edu

To chat live with an embedded librarian or place your question as a ticket in our queue, please visit us via LibChat.

eCampus STEM Tutor

Connect with a STEM Tutor for math and science help during live chat hours, or post your question to your course's discussion board. For a response within 1 business day, please email etutoring@ecampus.usg.edu.

For 24/7 tutoring help for all eMajor courses, please visit tutor.com where you can connect with a tutor now, schedule a tutoring session, submit a paper for review within 12 hours, and drop off a math question.

eCampus English Tutor

Connecting with an English tutor for writing help such as topic development, sentence structure, grammar, citation checks, paper formatting, and more! During online office hours, connect with an English tutor via chat or BlackBoard Collaborate. During offline hours, post your question to the discussion board or submit your paper for review in the English Writing Tutor Paper Drop-Off assignment folder or email englishtutors@ecampus.usg.edu.

24/7 Online Tutoring

For free 24/7 online tutoring in all eMajor subjects, click on Free Tutoring on the navigation bar in your course and select tutor.com. You can connect with a tutor now, schedule a tutoring session, and submit a paper for review within 12 hours.

On-Campus Tutoring

Visit the USG Participating Institutions page for information about on-campus tutoring resources at your home institution.

If you need additional assistance, please contact USG eCampus at etutoring@ecampus.usg.edu, or 678-839-6400 or 1-855-9eMajor (1-855-936-2567).

Free Online Tutoring

In addition to free online tutoring services, the following resources are also available to students for assistance in many elements of writing and grammar.

eCampus English Tutor

Connect with an English tutor for writing help such as topic development, sentence structure, grammar, citation checks, paper formatting, and more! During online office hours, connect with an English tutor via chat or BlackBoard Collaborate. During offline hours, post your question to the discussion board or submit your paper for review in the English Writing Tutor Paper Drop-Off folder or email englishtutors@ecampus.usg.edu.

eCampus Library Services

Access to the eCampus Library and Writing Center course is available to all students enrolled in eMajor courses. This course gives students online access to a librarian who can assist with Research, Finding Appropriate Materials, Formatting and Citation Style, Finding Study Aids, Microsoft Office Programs.

Contact a librarian for assistance by emailing elibrarians@ecampus.usg.edu.

To chat live with an eCampus librarian or place your question as a ticket in our queue, please visit us via LibChat.

24/7 Online Writing Center

The tutor.com writing center can be accessed from the Free Tutoring link on the navigation bar in your course. Connect with a tutor for writing assistance or submit your paper/writing for review within 12 hours.

Other Writing Resources

Basic APA and MLA formatting

GALILEO. Each resource located in GALILEO provides information on citation formatting. Just click Cite in the tools bar on the right and search for the correct formatting style in the Citation Format box.

Zotero is a citation generator that pulls metadata from online publications and creates bibliographies from this information. This requires 2 free downloads: 1 download for the standalone application and 1 download for the browser extension. Once these are installed and an account is created, students can create bibliographies by visiting any resource online, including print resources listed online, then clicking on the browser extension to save to Zotero, and finally by right-clicking on the resource in the Zotero standalone app and selecting "generate bibliography from item." This process allows students to customize which resources are cited, what style they are cited in, and how the citations are saved. In a nutshell, Zotero can create the works cited/references page for any researcher!

Plagiarism Information

In this Acadia University's Vaughn Memorial Library, you will choose a cartoon character in a Flash tutorial to learn about early planning, how to paraphrase and quote, citing and where to get help. Avoid making plagiarism mistakes by accessing this simple and fun tutorial.

Purdue Online Writing Lab

The Purdue Online Writing Lab (OWL) offers information concerning process, rhetoric and logic, different kinds of essay genres, style and language, and citation.

North Carolina's Writing Center's Handout Hub

The University of North Carolina at Chapel Hill, has links to advice on everything from writing introductions and conclusions to structuring arguments.

Collaborative Advising

Collaborative Advising is currently available to Organizational Leadership majors at Albany State University, Atlanta Metropolitan State College, and University of West Georgia and to Criminal Justice majors at Georgia Southwestern State University. All other students should be advised through their home institution.

eCampus is proud to offer a growing collaborative advising model in which students have a dedicated academic advisor through eCampus. Students pursuing an eMajor degree will be assigned to an eMajor advisor at the following credit hour thresholds:

Organizational Leadership

Institution Credit Hours
Albany State University 45 earned
Atlanta Metropolitan State College 60 earned
University of West Georgia 45 earned

Criminal Justice

Institution Credit Hours
Georgia Southwestern State University 45 earned

Academic Advisors serve as a resource to eMajor students as they progress toward their ultimate goal of graduation. Our goal is to co-create sound academic plans that align with degree requirements that also help students explore areas of strength and interest.

Students are responsible for their own course and program selections, and for making decisions regarding their academic career.

How to prepare for an advising appointment:

  • Schedule an appointment with your advisor: Advisors offer virtual, phone, or email appointments. Please check your school email for information on setting up an appointment.
  • Run your Degree Audit to review what you’ve taken, what you have left, and begin thinking about what classes you may want to take next term. If you are preparing for graduation in the next term, share this with your advisor.
  • Consider what has gone well for you this term and be prepared to discuss what changes you would like to make for next term.
  • Make yourself aware of important dates such as drop/add, withdrawals, registration, graduation application due dates, etc. Students are held to the academic policies and procedures of their home institutions. Please reference the catalog of your home institution below for information on grade repeats, replacements, individual course and full term withdrawal, and other institution-specific policies.

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