OATC 4160 - Administrative Office Procedures

Upon successful completion of the course students will be able to:

1. Determine the importance of utilizing time well, establish effective time management techniques, and identify time wasters.
2. Identify the role and responsibilities of the office professional.
3. Identify and use effective decision-making techniques.
4. Demonstrate proper business etiquette.
5. Recognize the importance of ethical behavior and identify characteristics of an ethical organization and traits of an ethical employee.
6. Have formatting expertise with a variety of realistic business documents, letters, reports, budgets, electronic calendars, etc. from a variety of source copies.
7. Describe the types of telephone systems, equipment, and features available and use of proper telephone techniques.
8. Identify the responsibilities of the office professional for meetings and conferences.
9. Describe the duties associated with executive travel including travel arrangements, itineraries, and expense reports.
10. Identify the classes and special services of mail and determine which class should be used when preparing outgoing mail.
11. Identify ways to handle stress on the job and to deal with conflict on the job.
12. Recognize the difference in cultures and their influence on office administrative procedures.
13. Be able to use basic office accounting procedures such as working with bank accounts and petty cash funds.
14. Recognize the various ways to meet and greet visitors, handle appointments, and how to manage diverse situations involving visitors.

• Module 1: managing time, stress, and workplace conflict
• Module 2: ethical behavior in the workplace
• Module 3: effective decision-making techniques
• Module 4: An office professional's daily work.
• Module 5: cultures and their influence on office administrative procedures.
• Module 6: planning a successful meeting
• Module 7: office technology and the postal mail system