ORGL 2050 - Communications for the Workplace

Upon successful completion of the course students will be able to:

1. Define communication and describe the main purposes of communication in one's life.
2. Recognize the importance of nonverbal messages and explain the difficulties involved in interpretation.
3. Know the benefits of good listening and identify causes of poor listening.
4. Identify multiculturalism and demographic trends which relate to the communication process and have a greater appreciation of cultural differences in the U.S. and abroad.
5. Know how e-mail, voice mail, facsimile machines, cellular phones, telecommuting, teleconferences, and videoconferences facilitate sharing data effectively.
6. Develop the foundation for making ethical decisions and identify some common causes for unethical behavior in the workplace.
7. Review grammar and punctuation.
8. Understand how to organize and compose a written message.
9. Develop skill in applying the recommended planning and writing techniques to the solution of a variety of writing problems.
10. Examine and apply team communication skills in a classroom environment.
11. Develop skill in the job acquisition process by locating information about employers' needs for workers, preparing an effective resume, and preparing for the job interview.
12. Write effective letters related to employment (follow-up, thank-you, job-acceptance, job-refusal, and resignation letters) and complete application forms accurately.

• Module 1: Communication, Professionalism, Soft Skills, Ethics, and Teamwork
• Module 2: Principles, Processes, and Patterns in Workplace Communication
• Module 3: Designing Positive, Negative, and Persuasive Messages
• Module 4: Forms of Written Communication
• Module 5: Presentations and Speaking in Groups
• Module 6: Employment Communication