Courses

Upon successful completion of the course students will be able to:

1. Appreciate the strategic significance of the operations management and supply chain management functions, and their relationships to other business functions such as marketing and finance
2. Apply the concepts of productivity, strategy, innovation, competitiveness, optimization, and uncertainty to service and manufacturing operations, and implement steps to enhance them
3. Apply forecasting models in operations
4. Analyze and design manufacturing and service processes. Implement job design, work measurement, and business process re-engineering
5. Apply the concepts of good design for both goods and services
6. Apply the principles of Total Quality Management, Six Sigma methodology, ISO 9000 standards, and the Malcolm Baldrige National Quality Award criteria
7. Demonstrate the use of quality improvement techniques such as statistical control charts, flow charts, cause and effect diagrams, and affinity diagrams
8. Demonstrate sound capacity and facility location decisions
9. Implement basic inventory models to manage raw material, work in progress and finished goods
10. Implement alternative approaches in operations planning, such as lean or Just-In-Time systems, synchronous manufacturing, and the Theory of Constraints