Upon successful completion of the course students will be able to:
- Appreciate the strategic significance of the operations management and supply chain management functions, and their relationships to other business functions such as marketing and finance
- Apply the concepts of productivity, strategy, innovation, competitiveness, optimization, and uncertainty to service and manufacturing operations, and implement steps to enhance them
- Apply forecasting models in operations
- Analyze and design manufacturing and service processes. Implement job design, work measurement, and business process re-engineering
- Apply the concepts of good design for both goods and services
- Apply the principles of Total Quality Management, Six Sigma methodology, ISO 9000 standards, and the Malcolm Baldrige National Quality Award criteria
- Demonstrate the use of quality improvement techniques such as statistical control charts, flow charts, cause and effect diagrams, and affinity diagrams
- Demonstrate sound capacity and facility location decisions
- Implement basic inventory models to manage raw material, work in progress and finished goods
- Implement alternative approaches in operations planning, such as lean or Just-In-Time systems, synchronous manufacturing, and the Theory of Constraints